Ralphs

Reviews about Ralphs

• 1 / 5

  By Danny Cao
  The cashier REALLY racism
  He didn't even say hi to me ..he showed his attitude like I'm getting stuff for free....he forgot that I brought business to him...
  Horrible...:(
  February 23, 2017
• 1 / 5

  By Jaya Dubey
  RE: EMPLOYEE RACISM
  
  I already lodged a complaint against the store's Bakery section employee earlier today. I'm a woman of color, Indian-American & a loyal customer for over 20 years.
  
  I was waiting to be helped & this female employee was chatting with 2 other customers who seemed to be together. She was trying to explain to this customer why his order had been messed up—I was at the counter long enough to understand the context of their exchange. I was barely 2-3 feet away. She began blaming some nameless employees in the back.
  
  The man asked if the problem was "because English is their 2nd language?"
  
  Within clear earshot, this woman said loudly enough that the "these people (in the back) don't understand English and it's really hard to explain anything to them. It's a really big problem we have these days." She shrugged after waving her arms in frustration.
  
  This was a highly inappropriate comment, and if the workers she was referring to were Latino or Hispanic, this was also blatantly racist.
  
  This seemed like a clear Trump-effect unfolding before my horrified eyes. I wonder if this woman would have felt as emboldened 2 weeks ago & said this with the same arrogance.
  
  She didn’t care if I overheard. She felt entitled to express this bigotry clearly for 3 customers to hear. I wonder if a store like Ralphs would let this kind of behavior pass.
  
  What was worse is that when I said, "excuse me," to attract her attention (because I'd been standing at the counter for a good 5-7 minutes without being attended to or told that she’d be with in a few minutes) she turned to me & rudely, very slowly said, "I am helping this woman who was ahead of you in the line."
  
  Here is the thing:
  
  (1) If Ralph's trains their staff well enough then this employee should've said, "I'll be with you in a moment," the second she spotted me at the counter.
  
  (2) There was no line. The employee was casually talking to 2 people. I assumed these 2 people were together. And since she'd already explained the delay or mistake, I assumed that she was done with them.
  
  She made me feel like one of "those people who don't understand English"—hence the slow-talk. This is outrageous behavior and not something I expect from a store that I have been patronizing for over 20 years.
  
  I will be taking my business elsewhere. I wonder how this woman treats her co-workers who may not be white. I doubt that it’s with courtesy. I doubt if she recognizes the dignity of “these people” that she was ranting against.
  
  Ralph's has a serious problem on their hands if this is the kind of employee who's the face of the company and is allowed to get away with this attitude without a reprimand. They have some serious investing to do in employee sensitivity training so that this vile incident doesn’t repeat itself.
  September 23, 2016
• 4 / 5

  By Alex Yang
  Nice inside. Cashiers are nice. Wish they had a self check out.
  June 04, 2016